After-sales service

I. Pre-Sales Technical Services — Transforming “Requirement Concepts” into “Reliable Solutions”
1. In-depth translation of requirements: converting academic language into specialized engineering parameters to facilitate direct communication with the research team’s faculty and students, thereby accurately capturing the intent of the experiments.
2. Non-standard Customization Assessment: For specialized, non-standard requirements, we provide rapid feasibility studies and risk assessments. Through collaborative evaluation, we clarify the technical approach, timeline, and scope of work.
3. Proofing and Validation Support: Conduct small-batch trials of critical processes in advance, relying on data to substantiate results. Leveraging the existing process platform, we offer a “validate first, procure later” approach that enhances certainty and mitigates risks associated with equipment selection.
4. Alignment of Solution Selection with Budget: Based on budget constraints and project timelines, we offer a variety of collaboration models. We provide flexible commercial solutions tailored to meet funding requirements and compliance with budgetary guidelines.

II. After-Sales Technical Services — Ensuring “Plug and Play” Operation and Sustained High-Performance Output
1. Standardized Installation and Process Commissioning: Upon arrival of the equipment, qualified engineers will perform on-site installation and commissioning, and complete acceptance of the standard process package. A detailed “Installation, Commissioning, and Acceptance Report” will be provided to ensure that all equipment performance parameters meet the requirements specified in the technical agreement, enabling data generation immediately upon delivery.
2. Customized Operational Training: Conduct “theory-plus-practice” training for operators, covering equipment principles, safety regulations, and troubleshooting of common malfunctions. Upon completion of the training, provide operation SOP videos and documentation, and reserve slots for remote refresher training to accommodate staff turnover.
3. Rapid Response and Remote Diagnostics: We have established dedicated after-sales group chats, with dual-line support from engineers and process specialists. Routine issues are addressed within 2 hours, and for complex problems, a solution is provided within 24 hours. For high-frequency failure points, we offer an emergency replacement service using spare modules to minimize downtime and losses.
4. Process Expansion and Secondary Development: Support in-situ upgrades when research or production priorities shift. Offer “extending the life of legacy equipment” retrofit services, which significantly reduce costs and time compared with outright replacement.
5. Data Support for Publications: When your equipment is used to publish high-impact research, we can provide documentation of instrument parameters and process stability data to support the preparation of your manuscript. We regard each of our clients’ high-quality publications as a shared achievement and are happy to offer technical endorsement.